The Curbside Check-In feature allows a practice to set up a patient to check from the parking lot itself before entering the clinic. This feature is an added convenience for patients as it is very useful in scenarios where they have to maintain social distancing.
Let's explore more about the curbside check-in feature.
How Curbside Check-In Works
When the Curbside Check-In is configured, a dedicated text message (or the configured amount of time) will be sent to the patient's phone a few minutes prior to the appointment time. The message informs that they can check-in directly from the parking lot and the patient has to respond with 'C' upon arrival to confirm the check-in. Once the response is received, the scheduler will instantly update the appointment status and the patient will receive an automatic response. The patient can wait comfortably in their car until the practice calls or send a text message to indicate that it is time to enter the clinic.
Configuration
To configure Curbside Check-In, perform the steps below.
- Navigate to the System Menu > select Curbside Check-in under Operations.
Configure the following settings.
- Select the appointment locations: Choose all locations where curbside check-in should be enabled.
- Select the appointment statuses that should trigger the initial text message: The curbside check-in would only activate for the selected appointment statuses.
- Select a new appointment status to display once the patient responds.
- Set the specified Time in Minutes or Hours for the text message to be triggered before the appointment.
- Click Save Settings & Close.
Practices can use this simple guide to learn about the Curbside Check-In feature in CareStack!