SigWeb : Download Links & Installation Guide
(Version 1.5 Update: April 17, 2018)
SIGWEB MUST BE RUN IN AN ELEVATED COMMAND PROMPT AS AN ADMINISTRATOR.
FOLLOW THE STEPS BELOW EXPLICITLY TO DO THIS FOR PROPER INSTALLATION.
If you have never installed SigWeb before, then here is how to get started.
Before installing, make sure to close all open browsers (i.e. Chrome, Firefox, Internet Explorer, etc.)
Scroll to the bottom of this article to download a copy of these instructions.
1. Download SigWeb based on your pad model (listed on the back of your Topaz signature pad). Follow the steps from the correct option below, and then continue with Step 2.
If your Topaz signature pad model ends in “-HSB-R”, “-BHSB-R”, or “B-R”, download SigWeb at: www.topazsystems.com/software/sigweb.exe
Once downloaded, do not yet run it. Copy the .exe. from its download location and move it directly into the “C:” folder on your computer.If your Topaz signature pad model ends in “-BSB-R” or “-BBSB-R”, download SigWeb BSB at: www.topazsystems.com/software/sigwebbsb.exe
Once downloaded, do not yet run it. Copy the .exe. from its download location and move it directly into the “C:” folder on your computer.
| Note: Before installing, make sure to close all open browsers (i.e. Chrome, Firefox, Microsoft Edge, etc). |
2. Click on "Start" → "All Programs" → "Accessories". Right-click on "Command Prompt" and choose "Run As Administrator" to open an elevated command prompt window.
3. In the elevated command prompt window, type in the path to the SigWeb installer:
For pad models ending in “-HSB-R”, “-BHSB-R”, and “-B-R”, enter
c:\sigweb.exeFor pad models ending in “-BSB-R” and “-BBSB-R”, enter
c:\sigwebbsb.exe
| Note: In our example below, we have a T-LBK460-HSB-R pad, so our SigWeb installer path is: "c:\sigweb.exe". |
When you are done, click Enter to run it. This is a critical step, as it will allow the SigWeb installer appropriate access for installation purposes. Follow the installer through, making the appropriate choices for your signature pad as you go.
| Note: For pad models ending in “-BSB-R” or “-BBSB-R” (see step 3.2 above), DO NOT plug-in the signature pad until prompted to do so by the installer. |
4. Once complete, test this page: www.sigplusweb.com/sigwebtablet_demo.htm.
Click “Sign” and sign on your signature pad; your signature will appear in the signature box.
If you cannot see the signature at this point, contact Topaz Dev Support for assistance at: devsupport@topazsystems.com.
Follow these steps if SigWeb has already been installed and you are performing a re-install:
1. Log into your computer using your Administrator-Level Account.
2. In your list of Services (under Start > Control Panel > Administrative Tools > Services), locate the Topaz SigWeb Tablet Service, right-click on it, then choose Stop.
| Note: If you do not see the Administrative Tools option under the Control Panel, click View by: in the Top Right of your window, then select Small icons. |
3. Under Start > Control Panel > Programs and Features, right-click on SigWeb, then choose Uninstall. Allow the uninstall to complete.
| Note: If you do not see the Programs and Features option under the Control Panel, click View by: in the top right of your window, then select Small icons. |
4. Finally, follow the steps in the first section of this guide called “First-Time Install Steps” in order to install SigWeb properly.
Contact Support
For troubleshooting support with your signature pad,
contact Topaz Dev Support at devsupport@topazsystems.com.
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