Manage Tele Appointments in CareStack

CareStack offers an integrated option to convert your appointments into tele consultations and conduct them smoothly with audio and video.

Tip:

• To book a Teledentistry appointment in CareStack, follow the steps and workflow you already know to create the appointment. Click here to know more.
• You can select Tele Appointment when you book the appointment or simply convert a traditional appointment to the Tele version.

Watch this video for a quick walkthrough.

To book a Tele Appointment,

• Search for the patient using the Global Search Bar.
• Click the Add Appt. quick link.

• On the Scheduler, simply drag and drop onto the desired start and end time slots to create an appointment.

In the appointment slide-out that opens up,

• Enter the required details, including Production Type, Date, Time and Provider.

• Select the Appointment Mode as Tele Appointment.
• Click Book Appointment.

To convert an appointment to Tele Appointment,

• Right-click on the desired appointment on the Scheduler.
• Select Convert to Tele Appt under Appointment Actions.

Note: The patient will receive an email with everything they need to join the appointment.

Launch a Tele Appointment

When it is time for the Tele Appointment,

• On the Dashboard, click the Tele Appointment icon next to the appointment details.

Note: CareStack will automatically connect you to the patient's chart and launch the conference window, but the meeting will not start right away.

• Patients can join the tele appointment by clicking the link provided in their email.

• Patients must also allow access to their microphone and camera if they have not already done so.

Practices can use this guide to efficiently manage tele appointments in CareStack.