CareStack offers dental practices a comprehensive suite of integrated tools, including AEKA, VoiceStack, and CS Conversations, along with adjacencies such as Align Dental and Heidi AI, among others, to ensure smooth operations. This article showcases complementary solutions that can help practices to improve efficiency and patient care. To get these enabled, contact support@carestack.com.
Click the titles to explore how these tools work and discover exactly how they can help your practice thrive. This article covers two key areas: Integrated Solutions and Complementary Solutions.
Let’s start with Integrated Solutions.
1. VoiceStack is a smart VoIP solution to enhance communication and elevate the patient experience in your dental practice. With features like Interactive Voice Response (IVR), call routing, visual voicemail, missed call response tracking, call flow analytics, two-way texting, and cloud fax, it helps your team stay connected and responsive. It also utilizes AI to identify and follow up on missed opportunities, enabling staff to improve conversion rates through AI-assisted task management. In addition, advanced attribution analytics allow you to track call sources, ad keywords, and marketing campaigns, integrating with Google Analytics and Google Ads to help you optimize your marketing spend and identify what’s truly driving patient growth.
2. CS Conversations is the AI-powered phone system designed to boost patient communication and convert more callers into appointments. This integrated VoIP solution handles all your calls while using AI to automatically track and follow up on missed opportunities, ensuring no prospect is lost. A core feature is AI-driven call transcription, which instantly converts conversations into text and highlights key phrases for fast data entry and scheduling. As the system is deeply integrated, your staff can view full patient details, send Text-to-Pay links, and schedule appointments with a single click from the call screen. Ultimately, CS Conversations provides Actionable Call Analytics and automated workflows that give you the tools to train your team and confidently capture every potential patient.
3. AEKA stands out as a powerful, AI-driven imaging system designed to maximize efficiency right at the chair. Fully cloud-based, it securely stores all patient images and allows access to them from any device or location. AEKA works perfectly with your existing sensors and is built right into CareStack, so you only need a Single Sign-on. This deep integration means you can see images and work on the patient chart without ever leaving the application, speeding up your chair-side work. Plus, with the advanced Overjet integration, you get AI-driven diagnostic support directly within the chart, while easy-to-use role-based permissions help keep everything secure and compliant across all your offices.
4. CS Pay is CareStack's fully integrated payment solution to ensure quick collections and better case acceptance. Its deep integration with the PMS makes the entire checkout process quick and efficient within CareStack. For instance, to reduce patient aging, the 'Save Card on File' feature lets staff enable automatic payment collection. Furthermore, flexible payment options increase treatment acceptance by allowing patients to break large costs into smaller installments. For ultimate convenience, the Patient Portal and SMS reminders let patients pay anytime, anywhere, while the Partial Refunds feature reduces administrative hassle by making it easy to correct payment errors.
5. CareRevenue offers an end-to-end Dental Revenue Cycle Management (RCM) service to boost profitability, focusing on the financial health of your practice. The goal is to free the team from tedious paperwork and increase collections. CareRevenue handles the entire RCM cycle, starting with Accurate Plan Verification to ensure correct billing from the start. It guarantees faster payments through clean and timely Dental Insurance Claims Billing Services. Dedicated specialists further support the process by managing Accounts Receivable and Denial Management to quickly track and recover unpaid claims, while also handling Payment Posting and Reconciliation for accurate cash flow. They also offer Medical Billing for Dental Procedures to capture extra revenue, all backed by expert analysis and consultation to optimize your practice's bottom line.
6. CareStack’s VirtualAssistant service provides access to qualified, remote professionals to overcome staff shortages. It focuses on core front-office tasks, helping practices see a significant increase in scheduled appointments by re-engaging dormant patients. Key features include answering calls with a real person, even during off-hours, ensuring no call is missed and new patient intake is captured instantly. Assistants are trained to handle appointments by managing scheduling, confirmations, and reminders in real-time. Critically, the team will track patient follow-ups for unscheduled treatments, reactivate dormant patients, and re-engage no-shows, all the while ensuring full HIPAA compliance and expertise in CareStack workflows.
7. CS Membership is an in-house dental membership platform designed to drive patient loyalty and create reliable recurring revenue. It simplifies administration by offering a Membership Portal for managing everything from plan creation to auto-renewals. Practices can benefit from streamlined plan creation and patient onboarding, with secure card-on-file storage that makes payment collection effortless. Furthermore, CS Membership provides advanced reporting and analytics on performance and revenue and ensures effortless operations with automated collections and payments. The platform integrates with CareStack to allow for accurate provider allocations and compliance, increasing case acceptance and ensuring patients receive better dental health.
Let’s take a look at Complementary Solutions that work alongside CareStack to elevate your practice performance.
1. ACE DSN helps dental practices gain the benefit of corporate pricing on Supplies and Services. It provides a single Integrated Digital Procurement Platform to simplify ordering, control spending, and reduce costs using clear Formularies and Budgeting for every office. This system uses Strategic Vendor Relationships to get exclusive deals and maximize your savings. Beyond supplies, ACE DSN includes Centralized Lab Case Management through national partners and offers an optional module for Centralized Facilities Management, using one platform to handle all your equipment and real estate needs with dedicated support.
2. OS Dental provides a unified operating system for groups and DSOs. Its central feature is the ability to unify your data; it brings together all your PMS, Payroll, Financial, and Marketing data in one place, eliminating the need for manual spreadsheets. This comprehensive data view enables your leadership to make smarter decisions immediately, using Financial Dashboards to track P&L and easily toggle between different accounting methods (like GAAP and cash). The platform also helps your team work smarter by automating complex, time-consuming tasks, such as calculating doctor compensation and preparing financial statements, giving your enterprise the clear, strategic oversight necessary for sustained growth.
3. ProDent Partners facilitates outsourced financial and accounting help so dental groups can gain better control over their entire business. The service is led by experts with dental operations expertise, providing the personalized support needed for complex financial decisions. Key features include strategic financial guidance, which covers setting up your DSO legal and accounting structure correctly, managing your treasury, and handling debt & equity management. The team helps you develop strategic plans by creating crucial financial reporting, forecasting, and modeling for the future. ProDent Partners handles day-to-day needs by offering key services like bookkeeping, month-end close, accounts payable management, and smart tax planning, ensuring the practice remains financially organized.
4. Align Dental offers on-demand Dental Revenue Cycle Management (RCM) services to improve billing processes for your practice. This service uses dedicated specialists and proactive alerts to ensure maximum collections and operational efficiency. The process starts with Insurance Eligibility & Benefit Verification, confirming coverage and maximizing collections with speed and accuracy. Align Dental ensures faster payments through timely, error-free claim submissions, efficient pre-authorizations, and higher-order claim management. Leveraging their expertise, they handle Accounts Receivables & Denial Management by quickly resolving rejections, appealing non-payments, and consistently following up on unpaid claims. Also, the service includes meticulous payment posting and reconciliation, which tracks and verifies carrier payments and ensures all transactional records are accurate and consistent.
5. Overjet is the dental AI platform that maximizes both clinical accuracy and practice revenue. Their Clinical Analysis feature uses AI to detect oral diseases with unmatched precision, helping 100% of dentists detect caries more accurately. This visual clarity is used for patient education, where Overjet shows patients their oral health issues to help increase case acceptance by 25%. On the back end, Claim Automation ensures accurate submissions, leading to five times faster decisions on insurance claims. By also supporting Insurance Review, Overjet serves as an objective guide for insurers, helping reduce administrative work by up to 90% and significantly improving operational efficiency.
6. Heidi AI is an AI scribe that simplifies administrative work by automatically capturing notes, summaries, and follow-ups. Before the consult, it helps you prepare by syncing schedules and presenting history and key findings in one place. During the consult, Heidi transcribes visits in 110+ languages, structures notes to your liking, and instantly generates referrals and handouts. After the consult, it speeds up your workflow by sending everything to your EHR in one click and auto-applying codes and tasks, eliminating backlog. The integration with CareStack allows users to create and share custom note templates across web and mobile and provides the ability to view all AI Scribe notes created in CareStack directly within Heidi's platforms.
Practices can use this guide to learn more about CareStack’s integrated tools and adjacencies, helping them enhance their overall CareStack experience.