To aid users in saving time while getting in touch with the support team, CareStack has initiated a custom Chrome Plugin. Users can access this unique plugin extension to capture any technical glitches they are facing on their screen within the system to record and report those effectively.
This plugin allows users to easily upload errors and immediately send them to the CareStack Support team for a faster and more efficient resolution.
Note: Users need to be logged into CareStack to use the Google Chrome Extension. |
Follow the simplified workflow below for a quick download of the CareStack Chrome Extension and learn how to effectively capture the errors originating within your system.
Let's get started!
How to Download the Google Chrome Extension
Click here to visit the Google Chrome Webstore.
- In the Search Bar, type CareStack.
- Click on the CareStack Extension item to proceed.
Click the Add to Chrome button on the top right.
In the Add "CareStack" pop-up, click Add Extension.
A pop-up notification will appear stating, 'CareStack has been added to Chrome".
- Click on the puzzle icon on the top right.
- This will open an Extension pop-up with a pin right beside it.
- Click on it to pin the extension to the Google Chrome toolbar.
- Once that is done, you will see the CareStack Extension pinned to your toolbar anytime you are working within CareStack.
How to Access the Google Chrome Extension Plugin to Record/Report Any Issues
- Navigate to the CareStack Extension.
| Note: The CareStack Extension plugin will only work if the user has logged into the system. |
| Tip: For the sake of illustration, let's say the system is running slow, and the user needs to report this. |
- Click on the (C) CareStack Extension plugin pinned to the toolbar on the top right.
- This will trigger the plugin to start running to pull up the extension.
- Once the extension appears, you will see a pop-up asking, What issue are you facing?
- This pop-up presents a 'Happy Flow' for users as they can quickly describe the issue they are facing by selecting one of the four options that it is more likely to fall under.
- The four segments include Software Slowness, Software Error/Unexpected Behavior, How to Use a Feature and if the issue you are facing cannot be tagged to any of these categories, then proceed to opt for the fourth one labeled as Others.
- Once you have selected the desired Category, checkmark the relevant option below to state whether it is persisting for a Single System (one computer) or Multiple Systems (more than one or several computers).
- Once users select all the mandatory fields, they will be able to input the Description of the issue.
- After entering the specific details, click on the Next button at the bottom right to proceed.
- A recording screen pop-up will appear, letting users capture their voice as they describe the issue as well as use the navigation cursor to depict the same.
- To start an audio recording, switch to the ON option so that the Permission to Access Microphone will be enabled. This is to capture your voice as you narrate the issue.
- Then, navigate towards the upper middle and click on the Start New Recording button to
track your Workflow in real time.
- Select the appropriate option on the top of the 'Choose what to share' page that appears.
- Choose whether you want to share the Chrome Tab, Window, or Entire Screen to record your screen and indicate the issue as it is happening.
- Then start using your navigation cursor to walk the recording through the areas of the system where you want to highlight the issue that you are looking forward to resolve.
After capturing the entire workflow of your issue, you need to stop the recording. To do so, click on the Stop button that you will see towards the bottom middle of your screen.
Soon after you select the Stop button, you will see a message stating, 'Recording completed. Processing...'
- Users will then be routed to the final screen, facilitating them with the Review Request form.
- Here is where you need to input your phone number and alter the Request Title to reflect the specific issue.
- Then, click the Upload button at the bottom right.
Tip: The rest of the required information on the Review Request pop-up will be automatically populated except the phone number, which needs to be mandatorily filled. |
Note: You will see a Copy ID generated to denote the uploaded data, which the support team will utilize to track the errors that are occurring for an easier identification and resolution of the issue. |
You can proceed to Copy the information or click the Done button below or even select the See Request History to preview the details of the reports sent across to the CareStack Support Team.