Alphaeon Credit Integration

CareStack's integration with Alphaeon Credit as a third-party patient financing option, enables dental practices to offer patients flexible payment plans directly within CareStack workflows.

Topics Covered

• Configure Alphaeon in CareStack
• Alphaeon Banner Touchpoints
• Alphaeon Patient Pre-Qualification: Getting Started
• Plan Selection & Digital Receipt
• Refund & Void

Configure Alphaeon in CareStack

You can configure Alphaeon for each location and customize the setup as needed. To begin,

• Navigate to the System Menu > select Practice Settings > Services > Alphaeon.

• Find the location for which you want to set up.
• Click Enable.

In the Configure Alphaeon pop-up,

• Select the Payment Type from the drop-down.
• Select how you want to apply the receipts.
• Click Next to proceed.

• You will then be taken to the Alphaeon page to sign in and connect to the location. 
  • Existing users can Link Alphaeon account and New users can Enroll with Alphaeon.

Alphaeon Banner Touchpoints

Once configured, an Alphaeon banner appears on the following screens for users in locations where Alphaeon is enabled.

• Patient Overview

• Payment Slide-out

• Treatment Planner 

Note: From the banner, staff can either send a pre-qualification request to a patient or connect an existing Alphaeon account to the patient's CareStack profile.

Alphaeon Patient Pre-Qualification: Getting Started

Practices can initiate Alphaeon pre-qualification directly from the banner by clicking Qualify.

Note: The Qualify and View Plans option will be grayed out if there is no balance in the patient account. 

• If the patient already has an Alphaeon account, they will be able to connect by entering the Last 4 digits of SSN, ZIP, and DOB or Account Number.

• If a patient does not have an Alphaeon account yet, verify the details and click Send Pre-Qualification Link request.

• The patient receives an email and SMS. When they click the pre-qualification link, they are redirected to the Alphaeon page.

• Here the patient fills in their details and submits them for verification.

• Once done, an initial pre-qualified amount is returned and reflected in CareStack. 
  • Note: Pre-qualification does not let you transact.

• Accept Offer and Submit Application in the Aphaeon page to get the account approved.

• When the account is approved, the qualified amount will be displayed on the screen.  
  • The qualified amount represents the maximum credit limit available for the patient to transact against. 

Plan Selection & Digital Receipt

Once a patient is qualified, the practice can present the available financing plans:

• Click View Plans to see the available plans for the patient based on the relevant amount (balance due or planned treatment cost). 

Note:

• When you View Plans from the Patient Overview or the Payment slide-out, the Treatment Cost reflects the patient's total balance due.

• However, from the Treatment Planner, the Treatment Cost reflects only the balance for the proposed treatment. For example, if the proposed treatment balance is $110, that is the amount used to determine the available payment plans.

• Review the plans with the patient and allow the patient to select a preferred plan.
• The system displays all available payment plans based on Treatment Cost amount, allowing you to compare the rates and terms for each plan and choose the most appropriate option.
  • For deferred interest plans, there is no APR and is displayed as '--'. 
  • For low APR (Annual Percentage Rate) plans, the applicable interest rate and estimated monthly payment are displayed, allowing you to discuss the available financing options with the patient before confirming the selected plan.

• Select the consent checkbox and click Confirm to send the patient a digital receipt for signing.

• The patient receives an email and SMS to digitally sign the receipt.

• After the digital receipt is sent, a banner as shown below remains visible until the patient signs it.

• Once signed, CareStack creates a receipt in the All Payments tab with all transaction details.

Refund & Void

Refund and void actions are supported from the CareStack receipt:

• Void: Applicable only while the funds have not yet been credited to the practice's bank account. A void cancels the transaction before settlement.
• Refund: Applicable only after the funds have been credited to the practice's bank account. A refund returns the amount to the patient post-settlement.

Note: Staff should confirm the bank credit status before initiating a void or refund to avoid failed transactions. CareStack enforces these rules at the system level.

Practices can use this quick guide to follow the simple process of integrating Alphaeon with CareStack.