Unapplied Credit Management (UCM) is a feature designed to streamline the process of handling unapplied credits efficiently.
Unapplied credits refer to funds that are held on behalf of a patient that have not yet been applied against any charges. These are essentially amounts that have been paid or credited to a patient's account but have not been allocated to specific services or treatments.
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Add Unapplied Credits
Let's explore how to add Unapplied Credits or Credit Balance.
- Select the patient using the Global Search Bar.
- Navigate to Billing > select Payments.
| Note: Select Advance Payment if you want to tag the Provider. |
Unapplied Credits or Credit Balance can be added in the following ways:
Advance Payment
- Select Advance Payment.
- Enter the Payment Amount, Payment Date, Provider, Payment Type, and Payment Location.
- Click Add Receipt.
You will receive a toast notification confirming the deposit.
The amount will be updated in Unapplied Credits under Account Summary and Patient Summary.
Regular Payment
- Select Regular Payment.
- Enter the Payment Amount, Payment Date, Payment Type, and Payment Location.
- Deselect Procedure Code(s).
- Click Add Receipt.
A toast notification will appear stating, 'Receipt Added Successfully'.
The amount will be updated in Unapplied Credits under Account Summary and Patient Summary.
When an insurance company pays more than what is owed for a claim, you can easily identify the overpayment by reviewing the Explanation of Benefits (EOB). The excess amount can be recorded as unapplied credits for future adjustments.
To do this,
Navigate to the System Menu > select Insurance Payments.
Select the intended Insurance Receipt.
- Select the Transfer/Refund tab.
- In the Transfer Credits to Patient section,
- Enter the Transfer Amount.
- Select the Patient Name.
- Select the Location.
- Enter the Remarks as needed.
- Click Transfer.
A toast notification will appear stating,'Transfer successful'.
| Note: The transferred amount will be reflected as the patient's Unapplied Credits. |
Touchpoints to View Unapplied Credits
Ledger
- Select the intended patient using the Global Search Bar.
- Hover over Billing > select Ledger.
The Patient Unapplied Credits will be visible on the top right.
Payments
- Select the intended patient using the Global Search Bar.
- Hover over Billing > select Payments.
The Unapplied Credits will be visible under Account Summary.
Unapplied Credit Management
Navigate to the System Menu > select Patient Payments.
- Select the Unapplied Credit Management tab.
- Here, you can view a list of patients with unapplied credits.
To know more about the unapplied credit management feature, please check out the Overview of Unapplied Credit Management article.
Practices can use this simple guide to learn how to effortlessly add and view unapplied credits.