When procedures in your claims require attachments in support of the claim, CareStack will identify those claims for you automatically with NEA as long as the codes are properly identified. When your claims are transmitted, those with the NEA designation will be set aside for you in the Document Pending tab.
To add attachments on FastAttach Web:
- Login to the NEA FastAttach application.
- Select Attachments from the left side panel and click Unsent.
- Double-click the desired claim.
- Click Edit to attach the files.
- Select the method you will use to add the attachments.
Follow the instructions provided by NEA.
- Enter the Image Details, Orientation, and Image Settings.
- Click Save.
- When all the attachments are added to the claims.
- Click Save.
To send the claims with the attachment references back to CareStack.
- Select the Claim.
- Ensure the status of the claim is Ready to Send.
- Click Send.
Once the attachment is recognized in CareStack, the claim should no longer be in ‘Document Pending’ status and should move to ‘Ready to Send’. This means that your claim is good to go!
Note: Details from the NEA portal are fetched by CareStack every 15 minutes. The NEA Attachment ID will be displayed under the Claim Information section and Claim History after 15 minutes once the attachment has been uploaded to the portal. |
In case the NEA attachment ID is not displayed in the PMS automatically, you can add it manually.
To manually add an NEA attachment number:
- Select the Document Pending tab.
- Select the required NEA claim form.
Click Force Submit.
- Enter the NEA Attachment ID.
- Click Force Submit.
Practices can use this simple guide to learn how to add NEA attachments in CareStack.