If you would like to integrate NEA with CareStack's electronic claims management, you will need to set this up on both the account level and location level. All you will need is your Facility ID number(s). The Master Facility ID # will be entered into the account settings, and each location's facility ID # will be entered into the location settings.
Topics Covered
Account Level Setup
- Navigate to your System Menu > Practice Settings > Services.
- Click the Configure button for NEA Fast Attach.
- Enter the Provider Facility ID in the pop-up window that appears.
- Click Save.
- Your CareStack account is now configured with NEA on an account level.
| Note: Please ensure that the ID you enter is correct, as this will interfere with the processing of your electronic claims. |
Location Level Setup
- Navigate to your System Menu > Practice Settings >Payments & Billing > Services.
- Click the Billing Services tab.
- To configure, click on the intended Location.
- Select the Electronic Attachment section.
- Click Edit.
- Update the following information:
- Select No for the Use Account Settings option.
- Select the NEA Attachment option as the Electronic Attachment setting.
- Note: This will allow you to enter your location's unique Provider Facility ID number.
- Click Save
NEA Workflow with CareStack Integration
When claims are transmitted in CareStack, they will be sent to either the clearinghouse for distribution or to NEA so you can make the necessary attachments first. Claims sent to NEA will display a Document Pending status in CareStack until the attachments are completed.
| Note: When the claim populates in NEA FastAttach, your patient and provider information will generate automatically from the info provided on your claims. |
You will log into your NEA portal to do your attachments as necessary. Whether you use the NEA FastAttach online portal or your desktop program, either way it will be dependent on your subscription with NEA.
- Once your attachments are made and submitted in NEA, the corresponding claims will display a Ready to Send status in CareStack. All claims in this status will be sent out to the Clearinghouse at 12 am Universal Time / 8 pm Eastern Time.
| Note: Claims generated within CareStack may display an NEA stamp based on whether or not the carrier has flagged this procedure for requiring attachments. Check out this article if you are interested in creating your own NEA stamps to alert your staff when a claim may need attachments. |
Use this guide to easily integrate NEA FastAttach within CareStack.