This guide demonstrates how enabling NEA Attachment ID input on the Force Submit modal enhances user efficiency in addressing technical glitches. These glitches sometimes prevent claims or preauthorization statuses from advancing to ‘Ready to Send’ after document submission on the NEA attachment portal. Such issues commonly stem from system integration issues between the NEA attachment portal and the claims processing system, causing discrepancies in status updates and leaving claims or preauthorizations stuck in the ‘Document Pending’ status.
Let's take you through the Force Submit feature, crafted to seamlessly submit claims without attachments and facilitate easy monitoring of the claim's progress.
Here is how to get started!
- Navigate to your System Menu.
- Select Claims under Billing.
- Navigate to the Document Pending tab.
- Select the designated claim marked with the NEA label.
- Scroll to the bottom of the claim and select the ‘Force Submit’ button.
- Enter the NEA Fast Attachment ID associated with this claim in the designated field on the Force Submit Claim modal.
- Click Force Submit.
Upon force Submitting, the claim transitions to the 'Ready to Send' status, accompanied by the NEA attachment ID. To verify the same,
- Navigate to All Claims.
- Select the claim on which the Force Submit action was performed.
- On the far left, you will observe the Claim History along with the status updated to 'Ready to Send'.
This guide showcases how seamlessly you can utilize CareStack's intuitive feature to perform tasks and efficiently manage claims effortlessly.