FAQs for CS Membership

The all-encompassing CS Membership Portal in CareStack deals with the in-house membership plans and simplifies its overall management.

Here are some Frequently Asked Questions related to CS Membership.

Q1: Is it possible to pay for a Membership Plan using Unapplied Credits?

A1: It is not possible at this time to pay via any other mode of payment except credit or debit cards.

Q2: Can we add a flag to the Patient Overview/ Appointment tab to indicate if the patient has a membership plan?

A2: There is already a feature that indicates whether the patient has a live membership plan or not. Patient Flags to indicate a membership plan will be available in future releases.

Q3: What is the price of Subscribili for the clients?

A3: The price details are given below:

• For an Annual subscription, Subscribili costs USD 50 for a patient with an additional 50% discount for dependents. 

• For a Monthly subscription, the price can vary from 2 to 4 USD per patient depending on the volume.

Q4: What is the price of CS Membership for the clients?

A4: CS Membership costs USD 99 for up to 60 subscribers, and an additional 2$ for every patient in addition to the count of 60.

For example, for 60 subscribers, the total price is 99 dollars, and for 62 subscribers the total price is 103$. 

Q5: Why are membership discounts or benefits not applied for a procedure code? Explain the troubleshooting steps.

A5: It could be because the fee was locked before the membership plan was active for the patient. Since the fee was locked, auto recalculation of the fee does not happen and the benefits or discounts will not be auto-applied.

To troubleshoot, perform the steps below:

• Check for a LOCK sign near the fee, which indicates that it is locked.

• If you are unable to locate the lock sign as mentioned above, kindly share the screen video of the issue with our support team for further assistance mentioning the patient ID that is affected. 

Q6: How to activate a patient's membership plan without a signature? Is it possible to activate the plan but collect the patient's sign during their next visit or via the patient portal? 

A6: The plan can only be activated if the required subscription premium is collected from the patients, regardless of whether the patient signs the agreement or not.

Practices can use this guide to quickly access commonly asked questions and answers. For any further inquiries or clarifications, please feel free to contact our support team.