Requirements for Uploading Ownership Documents in CS Pay

You might need to upload documents as proof of ownership information that we are entering for resubmission. Therefore, it is important to know the requirements of documents that are to be uploaded. 

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File Format and Size Requirements for All Documents

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 2 MB
• Size for other formats: minimum 100 KB, maximum 2 MB

Types of Proof of Company Information

• Photo IDs
• Proof of National ID Number
• Proof of Residency

Photo IDs

If the system is unable to verify an individual's identification number, you have to upload a photo ID. The name in the photo ID must match the name sent to the system during onboarding.

In case the names are different—for example, your user provided their married name to register but their passport has their maiden name—the photo ID check will fail.

Acceptable photo ID documents are given below: 

Photo ID	Notes
Passport	Must be the data page (picture, MRZ, and details)
Identity Card	Must be a government-issued identity card. Front and back, each side in its own file.
Drivers License	Front and back, each side in its file.

The photo ID must:

• Be non-expired.
• Have the machine-readable zone visible (if available).
• Be a physical photo ID document, not a digital one.

The uploaded document must:

• Have separate files for the front and back of the ID document (only when providing an ID card or driver's license).
• Be a full-color, cropped, and straightened image.
• Be a photo or a scan of the physical photo ID document. 

We do not accept:

• Screenshots of ID documents. Instead, provide a photo or PDF of the document.

Note: The uploaded document can be a maximum of 15 pages.

Proof of National ID Number

In case the system is unable to verify the national ID number of a user, you will have to upload proof of the national ID number.

The proof of national ID number must:

• Have the name of the individual.
• Have the national ID number.
• Be issued by a reliable, independent source such as a government agency, public authority, or judicial authority.

Proof of Residency

If the system fails to verify the residential address of a user, you have to ask for proof of the residential address.

The following sources can be used as proof of residence documentation. These documents must not be older than the period specified below.

Cannot be Older than	Type of Document
3 months	Bank statement Utility Bill (gas, water, electric, cable TV (no satellite TV companies), internet (landline)) Taxation Document Extract from Municipal Personal Records Database Salary slip (containing the company letterhead) Contract of Employment (containing the company letterhead) Government-issued correspondence (receipt of benefits such as pension, unemployment benefits, housing benefits, or healthcare)
12 months	Mortgage statement Certificate of Voter Registration

The proof of residency must:

• Have the name of the individual.
• Have the full residence address, residence country, and residence state (when applicable).

That is all about Requirements for Uploading Ownership Documents in CS Pay. To view the main article, click Document Upload Requirements in CS Pay Portal.