Mango Voice is a cloud-based VoIP business phone system designed specifically for enterprises. It can be integrated with CareStack to connect with patients through calls. Once Mango Voice is configured, follow the instructional steps below to receive incoming calls and make outgoing calls.
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Access Mango Voice
Navigate to the System Menu > select User Settings > Phone.
- Switch the Enable Phone Plugin toggle to ON to activate Mango Voice.
- Select the Mango Voice as your Phone Provider.
- Click Configure to add the Extension Number.
- Enter the Phone Number.
- Click Save.
Outgoing Calls
Navigate to Mango Voice and log in with valid credentials.
- Select the patient using the Global Search Bar.
- On the Patient Overview page, a Phone icon will be available if a contact number is provided for the patient.
- Click on the phone icon.
- A call pop-up will be appear on the top right showing the ringing status.
- Click Accept Call from Mango voice to answer.
| Note: Although the call is initiated from the system, it will be routed via Mango Voice. |
- When an outgoing call is made and the patient answers, the call pop-up status will change to Connected.
To Disconnect a call:
- Click the End Call icon.
Incoming Calls
Navigate to Mango Voice and log in.
- Login to the system with Mango Voice integration.
- When a patient calls from a number saved in the system, the user will receive a notification via a call pop-up in the bottom right of the screen, indicating New Call From.
Click the Accept Call icon to answer.
Once the call is connected, the status in the call pop-up will update to Connected.
To Disconnect a call:
- Click the End call icon.
Practices can use this simple guide to understand how to make and receive calls via Mango Voice when integrated with the system.